Sales Agreement

Upon notice published on www.picoinstruments.com, we reserve the right to modify this Sales Agreement without notice.

Online Payment and Security

We accept major credit cards online, namely Visa, MasterCard, Discovery and American Express. Your credit card will be charged at the time you submit your order online during the checkout. For backorders, your credit card will only be charged when the order is shipped.

The Pico Instruments LLC website uses industry-standard, commercially available technology, such as firewalls and SSL (Secure Socket Layer) encryption, to protect your online transaction information. All information of your order (including your credit card information) is securely encrypted before leaving your web browser in submission to our order processing server.

We do NOT store any of your credit card information (credit card number, expiration date or CVV2 security code) on our order processing sever except for the last four digits of your credit card number. The last four digits of your credit card number is only used to issue a refund to your credit card in case of credit card refunding.

Order Status

To check the status of your order, go to the Check Order Status page. Fill in the invoice number and, for security and privacy protection purposes, the email address that you provided to us when placing the order. Then click the 'submit' button.

Canceling an Order

If you need to cancel an order, you must contact us online or call us by phone at (949) 387-7285 Monday through Friday, between 9AM PST and 5PM PST. If we are closed for business when you call, you can leave a message.

A full refund will be issued back to your credit card if the order is not yet shipped at the time when you contact us or call us to cancel the order. But if your order is already shipped at the time you contact us or call us to cancel the order, you will be charged the shipping cost associated with shipping your order from us and you will need to return the merchandise in its original shipping condition to us at your own expense before we issue a refund to your credit card the amount of the merchandise portion of your order plus the sales tax if applicable.

Backorder Policy

Currently we do not take order of items that are out of stock. In case your shopping cart contains the out-of-stock items, they will be automatically removed from your shopping cart and your credit card will not be charged for the out-of-stock items when you submit your order during checkout.

Pricing and Sales Tax

Product listings, specifications and pricing on the Pico Instruments LLC website are subject to change without notice. Prices shown herein reflect the latest information available at the time. Prices charged will be those prevailing when an order is placed. Prices shown do not include any Federal, State or local taxes or any present or future sales, use, excise, value-added or similar taxes. Where applicable, such taxes shall be added separately to the final cost and paid by the customer.

As the law requires, all orders with a California shipping address are subject to the California sales tax of 8.75% on the merchandise portion of your order, unless you provide us with an exemption permit or California resale permit.

Shipping Policy

We strive to provide you with excellence in service. All orders will be shipped in 1 ~ 2 business days. In most cases, orders placed before 1:00PM PST will be shipped on the same day but we make no guarantee of the same-day shipping.

Once your order is shipped, we will notify you via a Shipping Confirmation email, with delivery or tracking information if applicable.

We ship via the United States Postal Service (USPS) with delivery confirmation option and United Parcel Service (UPS) with tracking option.

UPS doesn't ship to a PO Box address. If your shipping address is a PO Box address, you must select a USPS shipping option or your package will be returned to us.

Currently we do not ship internationally.

Product Warranty and Liability

Pico Instruments LLC warrants that products for sale on its website will be free from defects in materials and workmanship for the period of one year on the product packaging. This limited warranty shall commence from the date of purchase. This warranty is not transferable and is limited to the original purchaser. If the product is found to be defective then, as your sole remedy and as the manufacturer's only obligation, Pico Instruments LLC will repair or replace the product. This warranty shall not apply to products that have been subjected to abuse, misuse, abnormal electrical or environmental conditions, normal wear and tear or any condition other than what can be considered normal use.

Pico Instruments LLC's sole obligation for products that prove to be defective within 14 days of purchase will be for replacement or refund. Pico Instruments LLC gives no warranty; either expressed or implied, and specifically disclaims all other warranties. In no event shall Pico Instruments LLC's liability exceed the buyer's purchase price.

Return Policy

We strongly recommend that you take the time to troubleshoot the product(s) and contact us immediately for technical support and let us help you. If you are not satisfied with your purchase, call us by phone at (949) 387-7285 or contact us online to obtain a Return Merchandise Authorization (RMA) request within 14 days of the receipt of the product. If the product is returned unopened in the original box, we will offer you a full refund. The product must be returned within 14 days after the RMA has been issued. Unless a product is shown to be defective, a 10% fee will be assessed on any opened products. All shipping costs are non-refundable. Except in the case of a defective product, you are responsible for paying any shipping costs associated with returning the product.

Privacy

Visitors to the Pico Instruments LLC website are not required to reveal any personal information in order to use many of the features of the site. However, in some instances, Pico Instruments LLC requests that users provide certain personal information in order to facilitate future communications, make a purchase of products, services, or receive software, tools, information or other materials from Pico Instruments LLC.

Limitation of Liability

THIS SITE IS PROVIDED BY PICO INSTRUMENTS LLC ON AN "AS IS" BASIS. PICO INSTRUMENTS LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PICO INSTRUMENTS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PICO INSTRUMENTS LLC DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM PICO INSTRUMENTS LLC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PICO INSTRUMENTS LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

You agree that the laws of the State of California, without regard to principles of conflict of laws, will govern this Sales Agreement and any dispute of any sort that might arise between you and Pico Instruments LLC.

Privacy Policy

Collection of Personal Information

Visitors to the Pico Instruments LLC Website are not required to reveal any personal information in order to use many of the features of the site. However, in some instances, Pico Instruments LLC requests that users provide certain personal information in order to facilitate future communications, make a purchase of Pico Instruments' products, services, or receive software, tools, information or other materials from Pico Instruments LLC.

What does Pico Instruments do with my personal information?

Pico Instruments LLC will use the information you provide for legitimate business purposes, such as to facilitate future communications with you, assist you in making a purchase of Pico Instruments' products, services, or respond to your request for Pico Instruments information and materials. Pico Instruments will never share your personal information with third parties. Pico Instruments LLC reserves the right to collect and share personal information as part of an investigation or response to a violation of Pico Instruments LLC's terms and conditions, fraud, illegal activities or other actions or threats which may damage Pico Instruments LLC.